Help & FAQ

What Forms of Payment Do You Accept ?

  • Shopify Payments Include 
  • VISA 
  • MASTERCARD 
  • AMEX 
  • APPLE PAY 
  • MAESTRO 
  • SHOPIFY PAY 
  • KLARNA (SPREAD COST OVER 3 MONTHS)
  • PAYPAL CHECKOUT 
  • PAYPAL CREDIT 

Where Do We Ship To ?

We ship to almost every country in the world and have customers all over the Globe, you can view our International Shipping Rates by going to the "International Shipping" Page 

Shipping within the UK & Ireland  is sent via Parcel Force 24 for Next day Delivery 

How Long Does Shipping Take and What Methods Do you Use. 

All orders are shipped via Parcel Force within the UK & Ireland . Please allow 1 business days for orders to be processed after your purchase is complete. Custom Made Bats Can take nearly 5-7 days in peak period .

International Shipping Takes 4-7 Days and is Sent via DPD.

Can I Track my Order ?

Yes, of course you can. Each customer will receive an email link to the couriers website where they can see an exact time slot for delivery.

I want to return my purchase! What do I do ?

No problem. Please get in touch via email (cobracricket1717@gmail.com) or via phone (07784168818)

Can I exchange my order instead of returning it?

Of course you Can, As Long as it Meets our criteria under Warranty & Returns Policy

How long does it take for me to get a refund?

Typically 3-5 Working Days 

How do I know my size?

We Have a Tab under each product called Sizes, that will help you identify your Correct Size.

The item I want is out of stock. What do I do now?

Please get in touch via email (cobracricket1717@gmail.com) or via phone (07784168818) you maybe able to Pre order this item 

I tried to check out and the item in my shopping cart disappeared, what happened?

Please get in touch via email (cobracricket1717@gmail.com) or via phone (07784168818) and we can resolve this Issue 

Do you charge sales tax on any item?

No

Klarna FAQ 

To give us the best chance of accepting you for Instalments or Financing, you should:

  • Ensure your billing address is accurate and up to date (this should be where your utility bills, financial accounts, and vote is registered)
  • Use your full name
  • Getting items shipped to your billing address for your first order will increase your chances of acceptance
Am I protected from unauthorised purchases using Klarna?

You can always contact our customer service team regarding an unauthorized purchase either through our 24/7 chat or by phone. Outside of our standard phone operating hours, a dedicated phone line for unrecognized orders can be reached by calling us on our regular numbers, which can be found here. Simply press one to be transferred to the specialist team. Please be advised that standard Klarna queries cannot be answered using this service.

How old do I need to be to use Klarna?

You need to be at least 18 in order to use Pay in 30 days, Financing or Instalments.

Does Klarna protect my personal information?

Your privacy and security is very important to us, and our solution is designed to prevent unauthorized use and protect your personal information. We use security measures including computer safeguards and secured files and buildings. We also maintain other physical, electronic and procedural safeguards to protect your information and we limit access to sensitive information to those employees for whom access is appropriate.

I have not received my order. What happens to my statement.

You do not need to pay the statement until you have received your goods. Contact the online store if you have not received notification about your delivery. Log in here or in the app to dispute your order by clicking on “Report a problem”. By doing so your statement will be paused until you’ve received your order. You can find out more about Klarna Buyer Protection here.

There's something wrong with my order. Do I need to pay my statement?

You do not need to pay for goods which are broken or faulty. Please contact the online store and follow their instructions regarding faulty or otherwise unacceptable goods.

Make sure to log in here or in the Klarna app to dispute your order by clicking on “Report a problem”. By doing so your statement will be paused until you’ve resolved your reclamation with the merchant. Further information about Klarna’s Buyer Protection can be found here