Privacy Policy

Last Updated: 17/10/2024

Welcome to Cobra Cricket! Your privacy is important to us, and we are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website, www.cobracricket.co.uk ("Website"), or engage with us via other channels such as WhatsApp.

By using our Website or contacting us via WhatsApp, you agree to the practices outlined in this privacy policy.

1. Information We Collect

When you visit our Website or interact with us, we may collect the following types of information:

1.1 Personal Data

  • Contact Information: Name, email address, phone number (including WhatsApp numbers), shipping and billing address.
  • Account Information: Username and password for account creation.
  • Payment Information: Credit card details or other payment information, which are processed by secure third-party payment gateways.
  • Order Information: Details about the products you purchase, delivery information, and customer support inquiries.

1.2 Automatically Collected Information

  • Usage Data: IP address, browser type, device type, referring/exit pages, and date/time stamps.
  • Cookies and Tracking Technologies: We use cookies to enhance your shopping experience and track website usage.

1.3 WhatsApp Communication

By providing your phone number and opting in, you agree that we may contact you via WhatsApp for customer service inquiries, order confirmations, promotional messages, or updates on your order status. You can opt out of receiving promotional messages at any time by following the opt-out instructions included in the message.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Order Processing: To process and fulfill your orders, including sending order confirmations and shipping updates.
  • Customer Support: To provide assistance and respond to any queries you may have via WhatsApp, email, or other support channels.
  • Marketing Communications: To send you promotional emails, WhatsApp messages, newsletters, and special offers (if you have consented to receive them).
  • Improving Our Website: To analyze how customers use our Website and to enhance user experience.
  • Legal Compliance: To comply with legal obligations, such as tax or reporting requirements.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following situations:

  • Third-Party Service Providers: We may share your data with third-party vendors, such as payment processors, delivery services, and marketing platforms, to facilitate order processing and communications.
  • Legal Obligations: We may disclose your information when required by law or in response to legal processes, such as subpoenas or court orders.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

4. WhatsApp Communication Policy

We will use WhatsApp to:

  • Provide customer support.
  • Send order confirmations and shipping notifications.
  • Share promotional messages, discounts, or product recommendations (only if you have opted in).

You may opt out of receiving promotional messages at any time by replying with “STOP” to any of our WhatsApp communications.

5. Your Data Rights

You have the following rights regarding your personal data:

  • Access: Request access to your personal information that we hold.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal retention requirements).
  • Objection to Processing: You can object to the processing of your personal data for marketing purposes.
  • Data Portability: Request the transfer of your data to a third party in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at info@cobracricket.co.uk or via WhatsApp at [Insert WhatsApp Number].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity. You can manage cookie settings through your browser or device. However, disabling cookies may impact your ability to use certain features on our Website.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal obligations, resolve disputes, and enforce agreements. If you wish to request the deletion of your data, please contact us as outlined in Section 5.

8. Security Measures

We use industry-standard security measures to protect your personal data, including encryption, firewalls, and secure servers. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Third-Party Links

Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external websites. We encourage you to read their privacy policies.

10. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically. The date of the most recent update will be listed at the top of this page.

12. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

  • Email: cobracricket1717@gmail.com
  • WhatsApp: [07784168818

Thank you for choosing Cobra Cricket. We value your privacy and are committed to safeguarding your personal data.


This privacy policy is fully compliant with GDPR and other applicable data protection regulations in the UK. Make sure to insert the correct contact information and review the policy to align it with any specific practices your business might have.