Privacy Policy

Last Updated: 1 July 2026

Welcome to Cobra Cricket. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website www.cobracricket.co.uk ("Website"), purchase our products, complete a contact or lead form, or communicate with us via email, SMS, WhatsApp or other channels.

By using our Website or providing your personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

Name
Email address
Telephone number (including WhatsApp)
Shipping and billing address
Account login details (where applicable)
Information you provide when completing contact forms, enquiry forms, lead forms or quote request forms on our Website
Order history and purchase information
Customer service communications

1.2 Payment Information

Payments are processed securely by trusted third-party payment providers. We do not store your full payment card details on our systems.

1.3 Automatically Collected Information

When you visit our Website, we may automatically collect information including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of your visit
Referring website
Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Deliver products and services
Send order confirmations and delivery updates
Respond to enquiries and provide customer support
Improve our Website and customer experience
Prevent fraud and maintain website security
Comply with legal and regulatory obligations

Marketing & Automated Communications

If you provide your contact information through our Website, including by completing a contact form, lead form, quote request, subscribing to updates, or requesting information, we may use your details to send automated communications via:

Email
SMS (text message)
WhatsApp

These communications may include:

Product information
Coaching and academy updates
Promotions and special offers
Discounts
New product launches
Follow-up messages relating to your enquiry
Appointment reminders
Marketing campaigns
Customer service communications

We may use automated marketing software and communication platforms to send these messages.

We will only send marketing communications where permitted under UK data protection laws.

You can opt out at any time by:

Clicking the Unsubscribe link in any email
Replying STOP to any SMS or WhatsApp message
Contacting us directly

Opting out of marketing communications will not prevent us from contacting you regarding existing orders, bookings or customer service enquiries.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information on one or more of the following legal bases:

Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate interests, provided these do not override your rights and freedoms

4. How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties including:

Payment providers
Delivery and courier companies
Website hosting providers
Email, SMS and WhatsApp communication platforms
Marketing and CRM providers
IT and technical support providers
Professional advisers where required
Government or regulatory authorities where legally required

If Cobra Cricket is sold, merged or reorganised, your information may be transferred as part of that transaction.

5. SMS, WhatsApp & Email Communications

If you provide your contact details through our Website, during checkout, through a lead form, enquiry form or any other communication with us, you agree that we may contact you via:

These communications may include:

Customer support
Order confirmations
Shipping notifications
Appointment reminders
Product recommendations
Promotional offers
Discounts
Coaching information
Academy updates
New product announcements
Automated marketing campaigns

We may use automated messaging software to send these communications.

You may opt out of marketing communications at any time by:

Clicking Unsubscribe in any marketing email
Replying STOP to any SMS or WhatsApp message
Contacting us directly

Transactional communications relating to purchases or customer support will still be sent where necessary.

6. Your Rights

You have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information (subject to legal obligations)
Object to processing for direct marketing
Restrict processing in certain circumstances
Request a copy of your data in a portable format
Withdraw consent at any time where processing relies on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

7. Cookies

We use cookies and similar technologies to:

Improve website performance
Analyse visitor behaviour
Remember your preferences
Personalise your shopping experience
Measure marketing performance

You can manage or disable cookies through your browser settings, although some Website functionality may be affected.

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy
Meet legal, accounting and tax obligations
Resolve disputes
Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymised.

9. Security

We implement appropriate technical and organisational measures to protect your personal information, including:

SSL encryption
Secure servers
Restricted staff access
Password protection
Firewall protection

While we take reasonable precautions, no internet transmission or electronic storage system is completely secure.

10. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these external websites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.