Returns policy
"PLEASE NOTE - Via any payment method, we cannot accept returns or refunds on any personalized items, including Teamwear, Personalized Helmets, and Cricket Bats which have utilized the Knocking In Service & cricket bats have been Custom Made to the Customer requirements, or Trainers that have been Spiked or your own trainers have been sent for Spiking service.
At Cobra Cricket, we strive to offer exemplary service and understand that purchasing cricket equipment online might sometimes pose challenges in judging sizes and colors. We, therefore, aim to provide a returns policy that accommodates such considerations.
30-day returns policy
In light of this, we offer either an exchange (upon receipt of additional postage) or a refund for all goods purchased through Cobra Cricket (except cricket bats that have been knocked in or personalized with edging tape or a face fitted, and teamwear/personalized helmets). This is provided they are returned in their original packaging, with any tags attached, unused, within 30 days of delivery, and upon receiving written notification of the return. Unfortunately, if the item is not returned within 30 days, a refund cannot be offered nor can it be exchanged. Items sent back to us outside of the initial 30 days must be sent back at the customer's expense. Cobra Cricket is not responsible for covering the postage costs again.
Unfortunately, we are unable to refund any postage or packaging costs incurred by the customer on such returns. Additional charges may apply for any items exchanged, and it is the customers responsibility both financially and physically to ensure the product is returned to us.
Please note that before initiating a return, you must contact us via email at cobracricket1717@gmail.com to discuss your concerns. Items returned to us without prior contact may be returned to you with no further action taken, it may take longer to process your request.
protective equipment is designed for use when playing cricket. This product does not prevent or protect against all types of injuries but is intended to merely reduce the risk of minor injuries during normal playing conditions. No equipment can prevent all possible injuries. COBRA cannot guarantee the safety of the user when using this product.
Before using the product, inspect It carefully – visually and by hand. If you find any tears, dents, deformation, or missing parts, the product must be replaced.
Items personalized or re-personalized by us for the customer cannot be guaranteed if the garments provided to us have already been worn or washed.
Items Imported from outside the United Kingdom Such as Asics Shoes Cannot Be Returned.
For postal items, please ensure you complete and return the enclosed returns form with your item(s) and send them to us (recorded delivery is advisable for proof of postage).
Return Address
COBRA CRICKET
CHURCHVIEW FARMHUOSE
SLINDON
ST216LX
Any return postage for orders must be covered at the customer's expense.
Returning damaged or incorrect items
If you have received confirmation from us to return a damaged and/or incorrect item(s), please follow the instructions provided by our Customer Services team and return the item(s) within 14 working days of receiving this confirmation.
Failure to return the item(s) within this timeframe may invalidate any agreement for replacement/exchange item(s) being provided to you.
Teamwear Orders
If the ordered goods have been "customized" (E.G Custom Made Bats, Spiking Service, Custom Spikes, Helmets, ) COBRA will not be able to cancel the order once Payment has been made, nor can they offer a refund as these are personalized items .