Returns policy
"PLEASE NOTE - Via any payment method, we cannot accept returns or refunds on any personalized items, including Teamwear, Personalized Helmets, and Cricket Bats which have utilized the Knocking In Service & cricket bats have been Custom Made to the Customer requirements, or Trainers that have been Spiked or your own trainers have been sent for Spiking service.
At Cobra Cricket, we strive to offer exemplary service and understand that purchasing cricket equipment online might sometimes pose challenges in judging sizes and colors. We, therefore, aim to provide a returns policy that accommodates such considerations.
30-day returns policy
In light of this, we offer either an exchange (upon receipt of additional postage) or a refund for all goods purchased through Cobra Cricket (except cricket bats that have been knocked in or personalized with edging tape or a face fitted, and teamwear/personalized helmets). This is provided they are returned in their original packaging, with any tags attached, unused, within 30 days of delivery, and upon receiving written notification of the return. Unfortunately, if the item is not returned within 30 days, a refund cannot be offered nor can it be exchanged. Items sent back to us outside of the initial 30 days must be sent back at the customer's expense. Cobra Cricket is not responsible for covering the postage costs again.
Unfortunately, we are unable to refund any postage or packaging costs incurred by the customer on such returns. Additional charges may apply for any items exchanged, and it is the customers responsibility both financially and physically to ensure the product is returned to us.
Please note that before initiating a return, you must contact us via email at cobracricket1717@gmail.com to discuss your concerns. Items returned to us without prior contact may be returned to you with no further action taken, it may take longer to process your request.
protective equipment is designed for use when playing cricket. This product does not prevent or protect against all types of injuries but is intended to merely reduce the risk of minor injuries during normal playing conditions. No equipment can prevent all possible injuries. COBRA cannot guarantee the safety of the user when using this product.
Before using the product, inspect It carefully – visually and by hand. If you find any tears, dents, deformation, or missing parts, the product must be replaced.
Items personalized or re-personalized by us for the customer cannot be guaranteed if the garments provided to us have already been worn or washed.
For postal items, please ensure you complete and return the enclosed returns form with your item(s) and send them to us (recorded delivery is advisable for proof of postage).
Return Address
COBRA CRICKET
CHURCHVIEW FARMHUOSE
SLINDON
ST216LX
Any return postage for orders must be covered at the customer's expense.
Returning damaged or incorrect items
If you have received confirmation from us to return a damaged and/or incorrect item(s), please follow the instructions provided by our Customer Services team and return the item(s) within 14 working days of receiving this confirmation.
Failure to return the item(s) within this timeframe may invalidate any agreement for replacement/exchange item(s) being provided to you.
Teamwear Orders
If the ordered goods have been "customized" (E.G Custom Made Bats, Spiking Service, Custom Spikes, Helmets, ) COBRA will not be able to cancel the order once Payment has been made, nor can they offer a refund as these are personalized items
Refunds
Due to the customized nature of the products,"customized" (E.G Custom Made Bats, Spiking Service, Custom Spikes, Helmets) unless the products are defective. In case you believe your products are defective, you must contact Cobra Cricket immediately, Postage will be Paid on Behalf of Cobra if found to be Defective.
Spiking Services and Trainers which have been Spiked Have a 6 month Warranty from purchase date
UK made COBRA bats (Not our overseas made bats) Have 12 Months warranty Please read our Warranty Section.
Pads,Gloves, & Bags and accessories all Have 6 Months warranty Please read our Warranty.
Goods Specification
All goods are subject to availability. We reserve the right to cancel a supply agreement or offer alternative items if the ordered goods are out of stock or no longer available.
All descriptions and other details provided regarding goods are subject to confirmation by us and may be changed without notice. All sizes are approximate "to fit" sizes and are given as a general guidance only. If in any doubt, please contact us at 07784168818 for sizing advice. Please note that due to changes in manufacturers' specifications, designs, colors, and color trims may vary slightly from those displayed online.
We will rely on your orders being correct in entering a supply agreement and reserve the right to refuse to take back goods ordered in error or unused.
Bespoke goods are non-returnable (E.G Custom Made Bats, Spiking Service, Custom Spikes, Helmets) .
Faulty/Damaged Goods
If you believe that you have received faulty goods, please contact us via email at cobracricket1717@gmail.com to inform us of the situation.
Most manufacturers offer a warranty period of 6-12 months from the date of purchase on their products. We reserve the right to seek the manufacturer's opinion if it isn't a Cobra Cricket manufactured item. Any decision on these matters is made at their discretion and is final. Please read our Warranty Page for Full details on Warrantys for Cricket bats. We will always aim to Repair a bat where possible, unless Unrepairable . We reserve the right to make this decision.
Please note, if we request a product(s) to be returned to us for inspection, repair, or replacement, this cost must be covered by you.
Completion of the returns form does not guarantee qualification for return. This does not apply to faults caused by accident, neglect, misuse, or everyday wear and tear. This does not affect your statutory rights.
When we have requested an item to be returned, please include the following:
A copy of your original receipt or
The order number
The original packaging. Please do not damage the original packaging (e.g., taping shoe boxes), or we may not be able to refund the full value.
Your delivery address, telephone number, and email address
A brief note outlining why the items are being returned
For a swift handling of your returned goods, please send your items to:
Returns Department, Cobra Cricket, Churchview Farmhouse Slindon ST216LX
WARRANTY
At Cobra Cricket, we take immense pride in crafting some of the finest cricket bats available worldwide, aiming to extract optimal performance from every willow cleft transformed into a cricket bat. We endeavor for our customers to feel a sense of pride in their cricket bats, associating top-tier quality with the name ‘Cobra Cricket’.
Willow and cane, as natural materials used by Cobra Cricket, adhere to the regulations of the game. These materials naturally undergo wear and deterioration through use and, despite the best preparation, cannot be entirely shielded from effects like yorkers, mistimed shots, low-quality balls, and normal wear and tear. Consequently, accurately predicting the lifespan of a cricket bat is unfeasible for any manufacturer.
Cobra Cricket bats are backed by a 12-month warranty from the date of purchase, covering manufacturing and material defects. We operate on the basis of fair wear and tear, acknowledging that certain products might experience wear commensurate with consistent and enthusiastic use, even within the warranty period, without any inherent material or manufacturing faults.
Items damaged due to heavy use, misuse, or inadequate care will not qualify for a warranty claim. Products displaying wear, fatigue, and deterioration proportional to their usage and playing conditions are also exempt from warranty claims.
Prior to any resolution, all products must undergo assessment by our team to confirm the presence of a fault.
Please note, the warranty excludes damage caused by yorkers, mistimed shots (such as striking the bat's shoulder), the use of low-quality balls, and normal wear and tear. Cricket bats are not impervious to water, and storing or using your bat in wet conditions may result in damage.
Additionally, while the bat's face is robust, the edges and back are softer and accidental damage might occur without proper care.
To support any warranty claim, proof of purchase is necessary.
Bats returned under warranty will be evaluated by Cobra Cricket's bat maker. Based on the assessment, the bat will either undergo repairs or, if repair isn’t viable, it will be replaced or partly replaced (i.e., offering a new bat at a significantly discounted price), contingent on the nature of the damage and its overall condition.
We take pride in our exceptional customer service and comprehensive after-sales support. In cases where the situation is unclear, we always strive to be fair and reasonable.
Proof of purchase is mandatory for us to process any warranty claims or offer our services.
RETURNING A BAT FOR ASSESSMENT AND REPAIR
Should you wish to make a warranty claim and return your bat to us, please visit our repair and refurbishment page and select 'Warranty Claim' before proceeding to checkout. Ensure all relevant details supporting your claim and your original order number, along with your name and contact number, are included.
Repairs within the Cobra Cricket 12-month warranty period are free of charge, however, all shipping charges are the responsibility of the customer. Subsequent repairs and servicing are chargeable. For non-warranty related work, please refer to our 'Bat Repair Page'. If you're uncertain about the damage and require advice before sending your bat, please contact us